Returns | the BoomShop

 

Returns

We understand that occasionally a customer will purchase an item that does not fit their needs. We are committed to working on an individual basis with our customers to solve any issues and provide the best possible service. If you are not 100% satisfied, you may return your order to us within the first 30 days after delivery*. To make your return as easy as possible, review the following checklist for what items are required for a return.

All returns must include:

  • Product(s) Ordered in Original Condition

  • Original Packaging

  • All Included Accessories & Materials

  • A Return Merchandise Authorization Number (RMA) –
    This will be provided to you by a customer service expert when you schedule your return

 

No-Hassle Returns Policy

If you are not fully satisfied with your purchase, you may return it to us within the first 30 days after delivery. All we ask is that the order be returned to us in its original packaging and condition with all included accessories and materials. Items shipped out via truck/freight line carrier must be returned in the same manner. The shipping arrangements will be handled by your customer service representative at no additional cost to you. To obtain a return merchandise authorization number (RMA), please contact one of our customer service experts Monday through Friday 8:00 am to 8:00 pm EST at 1-888-876-6950 or email; CustomerService@theBoomShop.com


 

Receiving Your Refund

Once your shipment is received and verified and meets all above conditions, please allow up to 3 days for the credit to appear on your account. Credit will be issued to the payment method or credit card used from your original purchase only. Please contact us at 1-888-876-6950 or email; CustomerService@theBoomShop.com. All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product.


 

Rerouting an Order

Orders that have been fully processed into our warehouse or shipped may no longer be cancelled. Should you wish to return an order that has yet to arrive at the ship to location please contact our customer service department so they may request a rerouting of the package with the shipping carrier back to our warehouse. Returns may be subject to a 15% restocking fee.


 

Damaged Shipments

We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandise. Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect the order upon delivery and notify us of any damage within 48 hours of delivery (excluding holidays and weekends) at 1-888-876-6950 or email; CustomerService@theBoomShop.com.

Once we are contacted, we will issue a RMA with return instructions. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Once we have received the damaged unit back at our warehouse, we will immediately ship the replacement product or issue applicable refund.


 

Defective Products

If a product is found to be defective after the initial 30 day return period, the manufacturer's warranty may be in effect. Therefore all warranty service for original customers is provided by the manufacturer of the product purchased. Please check your owner's manual for manufacturer specific warranty instructions.

If you have further questions, please contact us 1-888-876-6950 or email; CustomerService@theBoomShop.com.